DELIVERY CHARGES

• Standard Delivery charges are £4.95 for orders under £100.00 (excluding VAT).
• Free Delivery is available on all orders over £100 (excluding VAT)

DELIVERY

• We are distributors for Four Reasons within the UK and do not offer International delivery. 
• We aim to deliver all (in stock) items within 3-5 working days following receipt of your order to a UK address, however we ask that you allow up to 7 working days for delivery.
• Some items may have a longer delivery time and this will be stated in the product description if it applies.
• If multiple items are ordered, they will be shipped when all items are available. If you wish to have these sent in separate shipments, this can be arranged for an additional delivery charge. Please email: info@fourreasons.co.uk
• We use Royal Mail for the majority of our deliveries, however for larger orders we may also use DHL Express.
• You will be notified when your order has been shipped. 
  
  

PRE-ORDER ITEMS

We may offer the chance for you to pre-order products. If this option is available, then this will be noted in the product description along with an estimated delivery month.

If you choose to order an item which is available for pre order along with items which are in stock, we are only able to ship the entire order once all items are in stock.

Please note that the dates are not guaranteed as we are reliant upon our Stockists delivery the products to us, however they will be delivered as soon as possible and you will be notified by email in the event of a delay.

Please email us at info@fourreasons.co.uk if you have any questions about a pre-order product.


RETURNS & REFUNDS

Unfortunately we cannot accept returns and are not able to offer a refund or exchange on any products purchased. If there is a problem with the item you have purchased please read the guidance for Damaged/Faulty items below.

DAMAGED/FAULTY ITEMS

We perform a quality control check on our products prior to shipping however in the event that your product is damaged and/or faulty, please contact us by email within 24 hours of receipt of delivery to notify us.

• Please email us at info@fourreasons.co.uk including a full description along with pictures of the damaged item/s.
• Please look after the item/s, even if they are faulty as we may ask that they are returned. We will arrange for collection if they need to be returned.
• For damaged or faulty item/s requiring a refund, the full cost of any damaged items will be refunded. 
• For damaged or faulty item/s requiring a replacement, this will be sent out to you as soon as possible.
• Please do not dispose of damaged or faulty item/s or their packaging unless confirmed by us to do so.
   

CANCELLING/AMENDING AN ORDER

If you wish to cancel or amend your order, please contact us as soon as possible by email at info@fourreasons.co.uk however if this exceeds 24 hours from the point of which you ordered then cancellation may not be possible as the order may have already been shipped.